Complex Case Coordinator - MacDill AFB, FL

Position Summary: The CCC is a non-clinical case manager responsible for providing advocacy/support for Command Directed/High Visibility cases as assigned by the WCP leadership. These cases usually involve senior personnel and may include decedent affairs. The CCC also supports complex cases involving National Guard and Reserve personnel.

Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned)

  • Assume the primary advocate role for all command directed cases.

  • Maintain a modified caseload. Perform all responsibilities and tasks as an RCC as it relates to the modified case load maintained.

  • Provide and coordinate assistance with decedent affairs including, but not limited to, funeral arrangements, obtaining death certificates, and applying for state and federal survivor benefits.

  • Provides advice on reserve and National Guard administrative processes related to medical care and benefits.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • RCC Core Competencies.

  • 8+ years of SOF experience.

  • 8+ years of RCC experience or case management experience.

  • Preferred notary/paralegal experience.

Knowledge:

  • Passion for supporting our military.

  • Ability to prioritize and meet deadlines.

  • Ability to multitask with a high degree of accuracy.

  • Self-starter requiring minimal supervision.

  • Clear understanding of HIPAA and adhere to patient confidentiality standards prescribed by the medical treatment facility providing care for the WII service member.

  • Proficient with MS Office (Word, Excel, PowerPoint).

Abilities:

·         Strong interpersonal skills

·         Ability to organize, prioritize and meet deadlines

·         Excellent critical thinking and problem-solving skills

·         Self-starter requiring minimal supervision

·         Strong verbal and written communication to effectively express concepts, plans, and proposals

·         Ability to work in an ambiguous environment

·         Able to adapt to changes in schedules and job priorities

Clearance:

Secret Clearance required. Candidates may be subject to a government security investigation and must meet eligibility requirements for access to classified information upon hire.

The statements herein are intended to describe the general nature and level of work performed by the employee, but are not a complete list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

9Line is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Please send resumes to: recruiting@9linellc.com

Kenny Nguyen