Recovery Care Coordinator - MacDill AFB, Tampa, FL
Recovery Care Coordinator
Position Summary:
The RCC is the non-clinical case manager and advocates on behalf of the RSM and family by managing their individual case via the Comprehensive Recovery Plan (CRP). Responsibilities encompass the full spectrum of care, services, and benefits needed for holistic recovery of the whole person.
Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned)
· Conduct initial client needs assessment and develop/maintain the CRP.
· Conduct CRP briefings with RSM’s unit leadership. Perform as liaison to local unit leadership for SOF WII under care regarding current CRP status, information, and coordination of efforts while recommending courses of action (COAs) for RSM.
· Collaborate with Recovery Team members involved with the RSM/family and/or caregivers for the development and execution of the CRP.
· Communicate with the service member and with the service member’s family or other during the care, recovery, and transition of the service member.
· Provide information about benefits available from Federal, State, and local agencies.
· Educate RSMs on proper procedures for navigating the military medical care system.
· Research regulations, manuals, instructions, National Research Directory lists, and all available sources to develop comprehensive and innovative solutions to client problem sets within the DoD care domains.
· Make all efforts to minimize delays and gaps in treatment and service; ensure detailed updates are made to the CRP as defined in applicable guidance and USSOCOM operational requirements.
· Address needs for the family and/or caregivers as they arise.
· Coordinate the transfer of an updated CRP to, and directly communicate with, appropriate personnel should the RSM be moved to a different location for care.
· Close the CRP when the RSM has met all goals or declines further support and maintain all documents according to applicable USSOCOM policies.
· Utilize the WCP Database to document the delivery of benefits, medical care, and non-medical care.
· Conduct unit immersion briefings for newly assigned unit commanders ideally within 60-days of assignment.
· Report activity with installation leadership/agencies through the Regional Lead and contract Task Manager.
· Transport RSM in personal or government provided vehicles with prior approval by the Regional Operations Officer, Chief of Recovery Care Operations, or the COR.
· Establish trust and build rapport with stakeholders in the warrior care process.
· Effectively prioritize and utilize time management skills to meet all mandated milestone markers as defined in USSOCOM Directives and WCP Policies and Procedures.
· Collaborate with community partners such as veteran organizations, Family Readiness Centers, training, and employment resources both on and off the installation to form a pool of resources to support the care of our RSMs, their families, and their caregivers.
· Perform general office and administrative support functions.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
· Related experience in working with military personnel and people with disabilities.
· Proof of U.S. citizenship may be required.
· Military experience (senior-level SOF or Medical NCO) and familiarity with DoD and VA medical systems is highly preferred.
· Bachelor’s Degree strongly preferred.
Knowledge:
· Extensive knowledge and experience with service members and/or case management experience preferred
· Clear understanding of HIPAA and adhere to patient confidentiality standards prescribed by the medical treatment facility providing care for the WII service member
· Proficient with MS Office (Word, Excel, PowerPoint)
Abilities:
· Able to work in an ambiguous environment and prioritize/meet deadlines
· Excellent critical thinking and problem-solving skills
· Strong self-starter requiring minimal supervision
· Articulate in both verbal and written communication to effectively express concepts, plans, and proposals
· Utilize knowledge and experience to identify and analyze issues and apply innovative and/or creative problem solving in order to best establish a support plan. This includes effectively communicating both the issue and possible solutions to key decision makers as well as the organized, strategic implementation of the best solution.
· Communicate and coordinate closely with the RSM, family and/or caregivers utilizing exceptional interpersonal skills, strategic problem-solving skills, and excellent written and oral communication skills that focus on support requirements.
· Effectively prioritize and utilize time management skills to meet all mandated milestone markers as defined in USSOCOM Directives and WCP Policies and Procedures.
Clearance:
Secret Clearance required. Candidates may be subject to a government security investigation and must meet eligibility requirements for access to classified information upon hire.
The statements herein are intended to describe the general nature and level of work performed by the employee, but are not a complete list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
9Line is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
